Emergency Medical Services

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West Chester Fire & Rescue is our community's front line of health care.West Chester Fire Department logo

The West Chester Fire Department owns six medic units - two on reserve status and four in service 24/7 - with at least one paramedic on each squad. The squads are equipped with the most up-to-date cardiac monitors and the ability to perform 12 Lead EKGs and transmit the information directly to the hospital prior to patient arrival.

West Chester EMS responds to over 4,000 calls for medical emergencies, automobile accidents, fires, and HAZMAT incidents every year

The West Chester Fire Department continues to meet federal, state, and local requirements for training and medical protocols, and continues their 40-plus year tradition of care and commitment.

 

EMS vehicle

Billing

West Chester Township seeks reimbursement from health insurers, Medicare and Medicaid for ambulance transportation. While no one living in West Chester will pay for any uncovered expenses, it is responsible budget management for the Fire Department to seek reimbursement for covered expenses.

We will bill only the insurance carriers of West Chester Township residents who are insured or have Medicare coverage, and only when they are transported to a local emergency room. You may receive a statement, but you will not be billed. If you live in West Chester and don't have health insurance, we will not bill you. There will be no out-of-pocket expense from residents for EMS. Non-residents will be billed whether or not they are insured.

For those who live in West Chester, the ambulance bill goes directly to third-party payers. Third-party payers include Medicare, Medicaid, and private health insurers.

For those who do not live in West Chester, the initial ambulance transport billing goes directly to a third-party payer, if available. If Medicare, Medicaid, or a private health insurer does not pay the bill, the individual is billed.

You may receive an Explanation of Benefits (EOB) from your insurance carrier. This is not a bill.

As a West Chester resident with insurance, what should I do if I receive a bill for ambulance transportation? Contact McKesson, our EMS billing service at 1-800-676-0111/1-866-631-2658 Monday-Friday from 10 a.m. to 4 p.m. If the problem is not resolved, call the West Chester Fire Department, (513) 777-1133.

If you are a West Chester resident, you are not responsible for any co-pays, deductibles, or any uncovered fees.