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West Chester's public information team is prepared to respond to requests for information and work within tight deadlines to support our local media organizations.. Working with the media is critical to successful communication with the general public. West Chester's communications team works with the media to ensure accuracy and transparency in a responsive manner. Please contact us first for information or to schedule an interview with a subject expert from our team of professional public servants. Media contact.

How to report potholes in West Chester

Post Date:04/12/2018 9:50 AM

Spring is pothole season and this may be one of the worst in recent memory.

The West Chester Roads Division, part of the Community Services Department, estimates its crews have already repaired more than 400 potholes on roads maintained by the Township, and the count continues to climb as temperatures rise and fall.

potholes_1904“The cold wet conditions have contributed to the higher than normal number of potholes,” Roads & Maintenance Superintendent Jim Rigsby said. “When temperatures fluctuate between freeze and thaw, and that pattern repeats, the result is more potholes or potholes that resurface shortly after being repaired.”

Potholes, potholes everywhere

Potholes are created by the expansion and contraction of ground water hidden below paved surfaces. As water freezes, it expands and pushes up against the pavement from underneath. When the frozen ground water thaws, pockets of water under pavement become larger. This, combined with the wear-and-tear of motor vehicle traffic, causes the top layers of asphalt to become brittle and break apart.

The weather not only contributes to the creation of potholes, but it also makes repairs more challenging. “For repairs to be effective, it is better to make repairs in dry conditions when temperatures are above freezing depending on the size and depth of the pothole,” Rigsby said. 

Let us know

Township crews are out proactively identifying potholes for repair. If you encounter potholes or other maintenance issues across West Chester's 222 miles of roads, please speak up! Your help in identifying opportunities to make repairs, before they become bigger issues, is greatly appreciated. 

Potholes on a West Chester road may be reported online using Service Requests. The Roads Division will make every effort to repair potholes in a timely fashion, weather permitting.

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Submit reports online: https://www.westchesteroh.org/residents/service-request

Understand that not all streets in West Chester are maintained by the West Chester Roads Division. Maintenance of the West Chester road system is collaborative effort involving state and local agencies including the Butler County Engineer’s Office (BCEO) and the Ohio Department of Transportation (ODOT). If you’re unsure which agency is responsible for making a repair, visit https://www.westchesteroh.org/departments/community-services/roads-maintenance/-fsiteid-1 or call (513) 777-8765.  

If you report a pothole using Service Requests that is NOT on a West Chester street, the Township will pass the information along to the appropriate agency, but keep in mind that the repair will be the responsibility of that agency.

NOTE: The Township is not responsible for the repair of potholes on private property nor interstate highways.

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